Brief Description:
Management, centralization and decentralization, dialogue, policies and procedures, approval lines, differentiation between quality cycles and academic operation cycles, accountability, authority, decision-making, faster processes, uniformity.
Learning Outcomes:
- Build the structure of the quality system.
- Build the policies and procedures for the quality system.
- Balance between standardization with control, and giving authority with accountability.
- Review the instruments for continuous improvement such as surveys, focus groups, and interaction with stakeholders.
- Maintain the continuous process of the quality management system.
