Brief Description:
This workshop addresses the critical issue of managing quality in higher education through a balanced approach between centralized and decentralized systems. Participants will explore the advantages and challenges of both management structures and learn strategies for integrating them to optimize quality outcomes.
Learning Outcomes:
- Understand the Core Concepts: Participants will learn the fundamental differences between centralized and decentralized quality management systems and their respective roles in higher education.
- Assess Organizational Impact: Attendees will be able to assess the impact of centralized and decentralized approaches on organizational efficiency, academic freedom, responsiveness to change, and stakeholder engagement.
- Strategies for Balance: Participants will learn strategies to balance centralized directives with the flexibility of decentralized units to encourage innovation and adaptability.
- Conflict Resolution: Attendees will gain skills in navigating and resolving conflicts that may arise from the dual-system approach, ensuring that quality standards are maintained without stifling departmental autonomy.
- Implementation Techniques: Participants will explore techniques for implementing a balanced quality management system, including policy formulation, communication channels, and evaluation mechanisms that ensure alignment with institutional goals.
